Refund Policy
Damaged Product Policy: Your Guide to Reporting Issues
At Final Decor, we take great care to ensure the quality and integrity of our products. However, if you receive an item that is damaged during transit or has any issues, we are here to assist you. Please review our policy on handling damaged products:
Reporting Damaged Products: Upon receiving your order, we kindly request that you follow these steps to report any damage or issues with your item:
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Video and Photo Documentation: Before unboxing your item, please take a video recording and clear photos of the exterior condition of the package. This documentation will be crucial in assessing any potential damage.
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Unboxing Inspection: Carefully unbox the item, and while doing so, continue recording a video. Capture any visible damage or issues with the product itself.
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Contact Us: After the initial inspection, please contact us immediately at finaldecor.help@gmail.com to report the damage or issue. Provide us with a detailed description of the problem and attach the video and photos you've taken. This will help us evaluate the situation quickly.
No Return Policy: It's important to note that we maintain a strict No Return Policy for products. However, by following the steps outlined above and promptly reporting any issues, we can work together to find a suitable resolution.
Resolution Process: Once we receive your report and the accompanying video and photo evidence, we will assess the situation and determine the appropriate course of action, which may include sending replacement parts, offering a refund, or taking other necessary steps to address the issue.
Questions or Assistance: If you have any questions or need assistance with the process of reporting a damaged product, please don't hesitate to reach out to us at finaldecor.help@gmail.com. Our team is here to assist you every step of the way.
Your Satisfaction Matters: At Final Decor, your satisfaction is our priority. We appreciate your cooperation in providing the required documentation to ensure a smooth resolution for any damaged or problematic items. We are committed to delivering a positive shopping experience, and we value your trust in us.
